How can we help?

To help resolve your issue in the quickest way possible, select what you need help with and enter the requested information. If you still need assistance, reach our team of experts by chat, phone, or email. To help resolve your issue in the quickest way possible, enter your description to see our helpful self-service options. If you still need assistance, submit your request and customer service will contact you as soon as possible.

Select what you need help with

Enter Serial Number

How do I find my serial number?
Or view the video.

Product name

Describe the issue you are experiencing. Your description will help to refine the list of videos which provide the best solution to your issue.

No videos. Please try modifying the description of your issue slightly to expand the search results.

Email Us

Your name

Your email (we need this in order to reply)

(optional) Click to attach file

By submitting this form you confirm that you agree to our Terms and Conditions. We will only contact you in relation to your troubleshooting request. For further information on how Dyson handles your data, please see our Privacy Policy.

No videos. Please try modifying the description of your issue slightly to expand the search results.

Money-back guarantee

Most Dyson products can be returned for a full refund within 30 days from the date of purchase. Dyson V11^™ cordless vacuums CSYS^™ task lights, Lightcycle^™ task lights, and Lightcycle Morph^™ lights can be returned for a full refund within 90 days from the date of purchase.

Dyson Direct Return Policy

To return products purchased from Dyson Direct, please complete the following steps:

Submit the form below. Our team will respond with return authorization information within 48 hours with more information, including a reference number.
Package the item(s) to be returned in the original Dyson packaging.
Take the reference number provided by our team in Step 1 along with the product(s) to be returned to your nearest UPS store within 30 days from the date of purchase.

Please note:

Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing.
Products returned to Dyson will receive a full refund.

Your Dyson order number

Email address

Quantity

Serial Number(s)

If you can't find your Serial Number, click here for help locating the Serial Number

First name

Last name

Zip Code

Please confirm if the package is:
Opened Sealed

Reason for Return

By submitting this form you confirm that you agree to our Terms and Conditions. We will only contact you in relation to this request. For further information on how Dyson handles your data, please see our Privacy Policy.

Product Registration

Full Name

Email Address

Purchase Date

ZIP Code

State

City

Street address

By submitting this form you confirm that you agree to our Terms and Conditions. We will only contact you in relation to your product registration request. For further information on how Dyson handles your data, please see our Privacy Policy.

Call Us

If you are unable to find a solution on our website, or if you just want to tell us how we're doing, you can always call us at

How can we help?

Email Us

Money-back guarantee

Product Registration

Call Us

1-866-314-8923